I had ordered a mounting plate for an optic I bought but the plate did not fit my optic. I emailed customer service with the type of optic, the pistol I was trying to put it on, and a couple of pictures. Freedom Gorilla emailed me back the next day with the correct mount options and started a refund on the mount I had purchased. I was very pleased with their customer service team. They were willing to help and willing to refund my mistake. I wish I had asked for their recommendation first. They were helpful, knowledgeable, and understanding. Definitely recommend!